سياسه الاستبدال و الاسترجاع

Because we care, first: Return Policy Product can be exchanged in the following cases: • If the product arrives with a manufacturing defect or damage during shipping. • If a different product than the one ordered was sent. Return conditions: • The return request must be submitted within 3 working days from the date of receipt. • The product must be unused, in its original packaging, and with all its contents. • The product will be exchanged after verification by our team. Second: Refund Policy The amount can only be refunded in the following cases: • If the order was canceled before shipping. • If the product could not be provided after payment. • If the product arrived with a clear manufacturing defect and the customer did not want an exchange. Return conditions: • The return request must be submitted within 3 working days from receiving the order. • The product will be inspected by our team before approving the return. • The refund will be transferred to the same payment method within 5 to 15 working days from the date of approval of the return or exchange request. Free trial of Oud 3 grams, and enjoy good health. Q: When is "return" not possible? There are some cases where supporting a return is difficult: 1- If the return request is made outside the specified time frame of 3 days from the date of receipt of the product. 2- Liquids like musk or oud oil cannot be returned or exchanged if used by the customer. 3- Damage to the product itself or damage to the packaging. 4- Customized products or those purchased during offers or discounts. Important notes: • The customer bears the shipping costs for return or exchange if the store is not at fault. • If the mistake is from Shajarat Oud store, we bear all shipping costs. • We recommend keeping the purchase invoice and order number to facilitate follow-up. • Special orders (such as distributions with the customer's name or logo), and oils and musk are not included in the return or exchange policy. Your satisfaction is our top priority...